Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

Yes! The UPS eCommerce Shipping Dashboard allows you to connect your Shopify store directly from the ‘Stores’ section of the dashboard. You can also install the official UPS app directly from the Shopify App Store.

Our plugin is compatible with the following platforms: WooCommerce, Magento 2, PrestaShop and OpenCart. You can check the versions that you can use with our plugin here: https://ecommerce.help/service/shipping/ups-plugins/

Yes, the UPS plugin adds a fuel surcharge to the rate provided by UPS.

This setting is available in the plugin. You can set this up on the shipping manager section in order to create a shipping label.

The UPS plugin configuration is a simple one-time process. Please follow the step by step installation guide described here https://ecommerce.help/service/shipping/ups-plugins/. If you have any difficulties, simply contact us at https://ecommerce.help/service/shipping/ups-plugins/.

Yes, your plugin settings are saved when you update the plugin.

Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.