Help articles about

UPS Plugins

How do I request my UPS Access Key?

April 11, 2022 /

Login to your https://ups.com account. After you’ve successfully logged in, please open the following link to the UPS Developer Kit and click on Step 4: Request an access key In the first dropdown please select “I want to integrate UPS shipping capabilities with my business” In the second dropdown please select your Account Number Click the Next…

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Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within the 7 supported countries?

February 17, 2022 /

Yes, the packages manifested through the plugins can be shipped to any country, as long as the merchant has the UPS contract in place to use the relevant service. Only the origin country is limited to the countries the plugins are available to which are: United Kingdom, Germany, France, Spain, Italy, Belgium, Netherlands.

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When I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?

February 15, 2022 /

Yes, please navigate to the ‘Account’ section on the plugin settings and find the option to ‘Reset Password’ within the plugin in order to set up your new user name and password.

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I am getting the following error: “The invoice information entered does not match the UPS Account. To ship with this UPS account, the correct invoice information must be entered.”

February 15, 2022 /

If you see this error when setting up the plugin via invoice information, please reach out to your direct UPS Account Manager or your local UPS billing department to get your invoice information confirmed or retrieve valid invoice information directly from them. After receiving the information, please try to set up the plugin again.

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Do you support UPS API integration cases?

February 3, 2022 /

Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

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Is it possible to install the UPS plugin on my Shopify store?

February 3, 2022 /

Unfortunately, the UPS plugin is not yet available for the Shopify platform. We are currently working extending support to the Shopify platform and many others. Please note that although currently there isn’t a specific timeline for this platform compatibility, new commerce platform integrations will be featured on the official Extension Page https://ecommerce.help/service/shipping/ups-plugins/

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What platforms does the UPS plugin support?

February 3, 2022 /

Our plugin is compatible with the following platforms: WooCommerce, Magento 2, PrestaShop and OpenCart. You can check the versions that you can use with our plugin here: https://ecommerce.help/service/shipping/ups-plugins/

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Does the UPS plugin add a fuel surcharge to the rate given by UPS?

February 3, 2022 /

Yes, the UPS plugin adds a fuel surcharge to the rate provided by UPS.

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Do I have to go into the UPS dashboard every time an order is placed and enter in the addresses to pay for it or does the plugin automate this?

February 3, 2022 /

This setting is available in the plugin. You can set this up on the shipping manager section in order to create a shipping label.

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Is UPS plugin configuration complicated?

February 3, 2022 /

The UPS plugin configuration is a simple one-time process. Please follow the step by step installation guide described here https://ecommerce.help/service/shipping/ups-plugins/. If you have any difficulties, simply contact us at https://ecommerce.help/service/shipping/ups-plugins/.

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