Help articles about

UPS Plugins

Will this plugin use my UPS account to pay for shipping?

February 3, 2022 /

Yes, you can sync your UPS account to use your information. If you do not have a UPS account, a new account will be created.

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Will this plugin auto-fill the shipping information from my WooCommerce orders to the shipping labels in UPS?

February 3, 2022 /

Once the order is placed, the plugin does not pull the shipping information from the order. It will save the shipping information to a database table to provide easy access to it. The shipping information is included in the UPS Label.

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Is it possible to generate multiple shipping labels per item for a single order?

February 3, 2022 /

Currently, it is not possible to generate multiple shipping labels per item for a single order. At the moment, only one label will be generated.

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Currently I have not measured or weighed my products. Can I still print labels?

February 3, 2022 /

Shipping labels can only be printed for products that are weighed and measured.

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Can I use this plugin only for Printing labels without showing the rates on the cart/checkout page?

February 3, 2022 /

Rates on the cart/checkout page are always shown when using the plugin so at the moment it cannot be used to only print shipping labels.

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I’ve installed the official UPS Access Points Plugin but I don’t see the Access Point map?

February 3, 2022 / Comments Off on I’ve installed the official UPS Access Points Plugin but I don’t see the Access Point map?

In most of the cases your account number does not have the necessary contract to ship to Access Points. Please refer to your account representative who will be able to add it in the UPS back end systems

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Can I set up country-based flat rates in the plugin?

January 4, 2022 /

The country-based flat rate setup has to be done through the default commerce system’s functionality or through any other 3rd party extension that has such functionality.

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What should I do if my negotiated rates are not displaying in the storefront of my commerce system?

January 4, 2022 /

In case you have such issues please contact us by opening up a support ticket via  upsplugins@ecommerce.help or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information: Country Code (for example: Germany code is “DE”) Account Number User_ID (The User_ID should be copied from the “Complete Configuration” section of the UPS plugin admin) Store URL (for example: https://mystore.com) With this information we can…

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Can I print/download shipping labels using the plugin?

January 4, 2022 /

Yes, you can print/download shipping labels from within the Shipment manager section of the plugin. The second option is to download the shipping label from within each order details page.

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Is there an option for drop-shipping in the plugin?

January 4, 2022 /

Unfortunately, the plugin doesn’t support drop-shipping. 

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