Archive for February 2022
Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within supported countries?
Yes, the packages manifested through the plugins can be shipped to any country, as long as the merchant has the UPS contract in place to use the relevant service. As of August 2022, availability and support has been expanded to over 28 countries so now customers across Europea can easily integrate UPS services with their…
Read MoreWhen I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?
Yes, please navigate to the ‘Account’ section on the plugin settings and find the option to ‘Reset Password’ within the plugin in order to set up your new user name and password.
Read MoreI am getting the following error: “The invoice information entered does not match the UPS Account. To ship with this UPS account, the correct invoice information must be entered.”
If you see this error when setting up the plugin via invoice information, please reach out to your direct UPS Account Manager or your local UPS billing department to get your invoice information confirmed or retrieve valid invoice information directly from them. After receiving the information, please try to set up the plugin again.
Read MoreDo you support UPS API integration cases?
Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.
Read MoreIs it possible to install the UPS plugin on my Shopify store?
Yes! The UPS eCommerce Shipping Dashboard allows you to connect your Shopify store directly from the ‘Stores’ section of the dashboard. You can also install the official UPS app directly from the Shopify App Store.
Read MoreWhat platforms does the UPS plugin support?
Our plugin is compatible with the following platforms: WooCommerce, Magento 2, PrestaShop and OpenCart. You can check the versions that you can use with our plugin here: https://ecommerce.help/service/shipping/ups-plugins/
Read MoreDoes the UPS plugin add a fuel surcharge to the rate given by UPS?
Yes, the UPS plugin adds a fuel surcharge to the rate provided by UPS.
Read MoreDo I have to go into the UPS dashboard every time an order is placed and enter in the addresses to pay for it or does the plugin automate this?
This setting is available in the plugin. You can set this up on the shipping manager section in order to create a shipping label.
Read MoreIs UPS plugin configuration complicated?
The UPS plugin configuration is a simple one-time process. Please follow the step by step installation guide described here https://ecommerce.help/service/shipping/ups-plugins/. If you have any difficulties, simply contact us at https://ecommerce.help/service/shipping/ups-plugins/.
Read MoreWill the plugin keep my settings when I updated it?
Yes, your plugin settings are saved when you update the plugin.
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