Articles in this section

I am getting the following error: “The invoice information entered does not match the UPS Account. To ship with this UPS account, the correct invoice information must be entered.”

If you see this error when setting up the plugin via invoice information, please reach out to your direct UPS Account Manager or your local UPS billing department to get your invoice information confirmed or retrieve valid invoice information directly from them. After receiving the information, please try to set up the plugin again.

Was this article helpful?

Have more questions? Submit a request

Contact Us

Email: upsplugins@ecommerce.help

UK: +44 808 258 0323
Belgium: +32 78 48 49 16
France: +33 805 11 96 92
Germany: +49 32 221097485
Italy: +39 800 725 920
Netherlands: +31 85 107 0232
Poland: +48 22 103 24 55
Spain: +34 518 90 05 99

Popular Plugins

Magento
Opencart
Prestashop
WooCommerce

Other

UPS General Help Center
Get Started with UPS
Change Delivery
Claims Support