Archive for February 2022
Can you support me in case of an issue?
Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.
Read MoreIf I enable free shipping in my eCommerce system, it doesn’t work for UPS. You have to pay to use this carrier. How do I set up free shipping from a certain amount?
There is an option in the plugin where you can set a Flat rate as Free shipping. You can then set a certain value (for example 35) as the order value threshold and the delivery rates as 0. In this example, if your checkout cart has an order value of 40 then it will display…
Read MoreI use my own boxes to ship my products. Can I set up the UPS plugin in such a way that it considers my boxes while calculating the shipping cost and printing shipping labels?
Yes, you can use your own boxes to ship products. To learn how to set this up, please visit the installation guide here: https://ecommerce.help/service/shipping/ups-plugins/
Read MoreWill this plugin use my UPS account to pay for shipping?
Yes, you can sync your UPS account to use your information. If you do not have a UPS account, a new account will be created.
Read MoreWill this plugin auto-fill the shipping information from my WooCommerce orders to the shipping labels in UPS?
Once the order is placed, the plugin does not pull the shipping information from the order. It will save the shipping information to a database table to provide easy access to it. The shipping information is included in the UPS Label.
Read MoreIs it possible to generate multiple shipping labels per item for a single order?
Currently, it is not possible to generate multiple shipping labels per item for a single order. At the moment, only one label will be generated.
Read MoreCurrently I have not measured or weighed my products. Can I still print labels?
Shipping labels can only be printed for products that are weighed and measured.
Read MoreCan I use this plugin only for Printing labels without showing the rates on the cart/checkout page?
Rates on the cart/checkout page are always shown when using the plugin so at the moment it cannot be used to only print shipping labels.
Read MoreI’ve installed the official UPS Access Points Plugin but I don’t see the Access Point map?
In most of the cases your account number does not have the necessary contract to ship to Access Points. Please refer to your account representative who will be able to add it in the UPS back end systems
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