Problemen oplossen

Veelgestelde vragen over het oplossen van problemen met de UPS-plugin

This FAQ covers common troubleshooting issues related to the installation and use of the UPS Plugin, including account linking, display issues, and rate problems.

Kan ik een nieuw wachtwoord voor mijn UPS-account instellen binnen de plugin nadat ik het heb gereset op ups.com?

No, you cannot set a new password within the plugin.

If you reset your UPS account password on ups.com, you will need to use the new password directly on the UPS website. The plugin does not allow you to change or set a new password for your UPS account.

Waarom zie ik de Access Point-kaart niet na het installeren van de UPS Access Points-plugin?

Ensure your UPS account is connected and activated in Checkout.

If the Access Point map is not visible, first verify that your UPS account is properly connected to the plugin and that it is activated in the Checkout settings. If the issue persists, it is recommended to contact technical support for guided onboarding and further assistance.

Wat moet ik doen als mijn onderhandelde tarieven niet worden weergegeven in de etalage van mijn commerce-systeem?

Check if your negotiated rates are activated and your account is connected.

To ensure your negotiated rates are displayed, confirm that they are activated on your UPS contract. Additionally, your UPS account must be connected to the plugin and activated in your checkout settings. If you continue to experience issues, contacting technical support for guided onboarding is advisable.