Risoluzione dei problemi

Domande frequenti sulla risoluzione dei problemi del plugin UPS

This FAQ covers common troubleshooting issues related to the installation and use of the UPS Plugin, including account linking, display issues, and rate problems.

Posso impostare una nuova password per il mio account UPS all'interno del plugin dopo averla reimpostata su ups.com?

No, you cannot set a new password within the plugin.

If you reset your UPS account password on ups.com, you will need to use the new password directly on the UPS website. The plugin does not allow you to change or set a new password for your UPS account.

Perché non vedo la mappa dei Punti di Accesso dopo aver installato il plugin UPS Access Points?

Ensure your UPS account is connected and activated in Checkout.

If the Access Point map is not visible, first verify that your UPS account is properly connected to the plugin and that it is activated in the Checkout settings. If the issue persists, it is recommended to contact technical support for guided onboarding and further assistance.

Cosa devo fare se le mie tariffe negoziate non vengono visualizzate nella vetrina del mio sistema commerciale?

Check if your negotiated rates are activated and your account is connected.

To ensure your negotiated rates are displayed, confirm that they are activated on your UPS contract. Additionally, your UPS account must be connected to the plugin and activated in your checkout settings. If you continue to experience issues, contacting technical support for guided onboarding is advisable.