Solucionar problemas
Soluciones para errores y problemas comunes del plugin de UPS. Solución de problemas paso a paso para tarifas de envío, impresión de etiquetas y problemas de conexión.
Guía paso a paso
Preguntas frecuentes sobre la solución de problemas del plugin de UPS
This FAQ covers common troubleshooting issues related to the installation and use of the UPS Plugin, including account linking, display issues, and rate problems.
¿Puedo establecer una nueva contraseña para mi cuenta de UPS dentro del plugin después de restablecerla en ups.com?
No, you cannot set a new password within the plugin.
If you reset your UPS account password on ups.com, you will need to use the new password directly on the UPS website. The plugin does not allow you to change or set a new password for your UPS account.
¿Por qué no veo el mapa de Puntos de Acceso después de instalar el plugin de Puntos de Acceso de UPS?
Ensure your UPS account is connected and activated in Checkout.
If the Access Point map is not visible, first verify that your UPS account is properly connected to the plugin and that it is activated in the Checkout settings. If the issue persists, it is recommended to contact technical support for guided onboarding and further assistance.
¿Qué debo hacer si mis tarifas negociadas no se muestran en la tienda de mi sistema de comercio?
Check if your negotiated rates are activated and your account is connected.
To ensure your negotiated rates are displayed, confirm that they are activated on your UPS contract. Additionally, your UPS account must be connected to the plugin and activated in your checkout settings. If you continue to experience issues, contacting technical support for guided onboarding is advisable.