eCommerce.Help Desk
SU

UPS Live Rates

Shopify + UPS

Get help with UPS Live Rates for Shopify and UPS.

Quick Topics

Getting Started

Start using UPS Live Rates with Shopify and UPS.

FAQ

Common questions about this connector and setup.

Optimization & Configuration

Learn how to optimize and configure your UPS Live Rates for Shopify and UPS.

Services & Features

Key capabilities and features supported by this connector.

Pricing

Pricing and plan details for this connector.

Support & Contact

Get help with UPS Live Rates and this integration.

App Topics (1)

App Topics (10)

Tags
UPS FAQ

What should I do if my negotiated rates are not displaying in the storefront of my commerce system?

In case you have such issues please contact us by opening up a support ticket via  upsplugins@ecommerce.help or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information: • Country Code (for example: Germany code is “DE”) • Account Number • User_ID (The User_ID should be copied from the "Complete Configuration" section of the UPS plugin admin) • Store URL (for example: https://mystore.com) With this information we can activate your negotiated rates with the help

1 min read
UPS FAQ

Do you support UPS API integration cases?

Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

1 min read
UPS Support

Can you support me in case of an issue?

Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.

1 min read
UPS FAQ

Code of Conduct

We understand that integrating new systems can be stressful — and we're here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines: 1. Respect and Professionalism Are Expected Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect. We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal att

1 min read
Onboarding

How do I configure basic settings of UPS Live Rates for my store?

This guide covers the steps to configure basic settings for UPS Live Rates in your store. It is intended for store administrators who need to set up and manage shipping rates using UPS services.

1 min read
Onboarding

How do I create an account and get started with UPS Live Rates?

This guide will help you create an account and set up UPS Live Rates for your business. It's designed for users looking to integrate UPS shipping rates into their e-commerce platforms.

1 min read
Onboarding

How do I integrate UPS Live Rates with my store (e.g., Shopify, WooCommerce, etc.)?

This guide covers how to integrate UPS Live Rates with popular e-commerce platforms like Shopify and WooCommerce. It is intended for store owners looking to offer real-time shipping rates to their customers.

1 min read
Features, Services & Features

How do I track performance and measure UPS Live Rates’s effectiveness?

This guide covers key metrics and methods to evaluate the performance of UPS Live Rates for your business. It's designed for e-commerce store owners looking to optimize their shipping operations and improve customer satisfaction.

1 min read
UPS Configuration

How to validate your Rates

Go to ups.com to begin the rate validation process.

1 min read
Onboarding

UPS Live Rates for Shopify

This guide is for Shopify Plus, Advanced, or Growth Plan merchants who want to display real-time UPS shipping rates at checkout. It covers the installation and configuration of the UPS Live Rates app to connect your Shopify store with your UPS account.

1 min read
Features, Services & Features

What features does UPS Live Rates offer for my eCommerce Business?

This article covers the features of UPS Live Rates for eCommerce businesses, focusing on real-time shipping rates, customizable options, and integration capabilities. It's designed for business owners looking to improve their shipping processes and customer satisfaction.

1 min read

Other Shopify Apps for UPS

Get help with Other Shopify Apps for UPS

Other platforms supported by UPS Live Rates

Get help with platforms that integrate with Shopify