In case you have such issues please contact us by opening up a support ticket via upsplugins@ecommerce.help or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information: • Country Code (for example: Germany code is “DE”) • Account Number • User_ID (The User_ID should be copied from the "Complete Configuration" section of the UPS plugin admin) • Store URL (for example: https://mystore.com) With this information we can activate your negotiated rates with the help

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UPS FAQ

Do you support UPS API integration cases?

Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

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UPS Support

Can you support me in case of an issue?

Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.

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UPS FAQ

Code of Conduct

We understand that integrating new systems can be stressful — and we're here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines: 1. Respect and Professionalism Are Expected Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect. We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal att

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Onboarding

How do I configure basic settings of UPS Live Rates for my store?

Log in to your store’s admin dashboard and navigate to the UPS Live Rates app. Open the app to access its settings panel.

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Onboarding

How do I create an account and get started with UPS Live Rates?

Begin by visiting the UPS Live Rates website and signing up for an account. You'll need to provide your email, create a password, and enter basic business information.

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Onboarding

How do I integrate UPS Live Rates with my store (e.g., Shopify, WooCommerce, etc.)?

Shopify supports UPS Live Rates natively for stores on specific plans. This step guides you through enabling this feature in your Shopify store settings.

5 min read

Features, Services & Features