Kodeks postępowania
Rozumiemy, że integracja nowych systemów może być stresująca — i jesteśmy tutaj, aby pomóc. Aby zapewnić, że sesja będzie produktywna i pełna szacunku dla wszystkich zaangażowanych, prosimy o przestrzeganie tych wytycznych: 1. Oczekiwany szacunek i profesjonalizm Wszyscy — sprzedawcy, menedżerowie kont i specjaliści ds. wdrożeń — zasługują na traktowanie z szacunkiem. Rozumiemy, że mogą występować frustracje, ale agresywne lub wrogie zachowanie nie jest akceptowalne. Konstruktywne pytania i opinie są mile widziane; ataki osobiste, podniesione głosy lub sarkazm są niedopuszczalne.
Przewodnik krok po kroku
Code of Conduct
We understand that integrating new systems can be stressful — and we're here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines: 1. Respect and Professionalism Are Expected Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect. We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal attacks, raised voices, or sarcasm are not. 2. Collaboration Is Key Our goal is to help you succeed. Onboarding is a shared responsibility between you, your account manager, and our support team. We ask that all parties come prepared (credentials, access rights, prior steps completed) so we can make efficient use of everyone's time. 3. Stay Focused Please ensure that relevant team members (e.g., decision-makers or technical contacts) are present if needed. Stay on topic — issues outside the scope of onboarding (e.g., billing disputes, feature requests) should be handled through your Account Manager or Support. 4. Respect Time and Boundaries Sessions are scheduled for a fixed duration. If issues cannot be resolved in the session, we'll provide next steps or escalate appropriately. If emotions escalate beyond a productive level, the session may be paused or rescheduled. 5. Zero Tolerance for Abuse We maintain a zero-tolerance policy for abusive language, discriminatory remarks, or threatening behavior. Any such behavior may result in the session being terminated immediately and escalated to management. 💬 Need Support? If you're feeling stuck or frustrated, let us know. We're here to help — and to find solutions together. 🤝 Thank You We appreciate your cooperation and look forward to helping you get started successfully.