UPS Plugins

UPS

UPS Shipping and UPS Access Point® Official Extension Go To Help Desk

Is it possible to install the UPS plugin on my Shopify store?

Yes! The UPS eCommerce Shipping Dashboard allows you to connect your Shopify store directly from the 'Stores' section of the dashboard. You can also install the official UPS app directly from the Shopify App Store.

Enroll to UPS Paperless Invoice

Login to the ups.com profile.

I am getting the following error: "The invoice information entered does not match the UPS Account. To ship with this UPS account, the correct invoice information must be entered."

If you see this error when setting up the plugin via invoice information, please reach out to your direct UPS Account Manager or your local UPS billing department to get your invoice information confirmed or retrieve valid invoice information directly from them. After receiving the information, please try to set up the plugin again.

Can I print/download shipping labels using the plugin?

Yes, you can print/download shipping labels from within the Shipment manager section of the plugin. The second option is to download the shipping label from within each order details page.

Will this plugin use my UPS account to pay for shipping?

Yes, you can sync your UPS account to use your information. If you do not have a UPS account, a new account will be created.

Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within supported countries?

Yes, the packages manifested through the plugins can be shipped to any country, as long as the merchant has the UPS contract in place to use the relevant service. As of August 2022, availability and support has been expanded to over 28 countries so now customers across Europea can easily integrate UPS services with their e-commerce website using UPS Plugins. Country Availability: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, It

If I enable free shipping in my eCommerce system, it doesn't work for UPS. You have to pay to use this carrier. How do I set up free shipping from a certain amount?

There is an option in the plugin where you can set a Flat rate as Free shipping. You can then set a certain value (for example 35) as the order value threshold and the delivery rates as 0. In this example, if your checkout cart has an order value of 40 then it will display as 0 as the shipping rate.

I use my own boxes to ship my products. Can I set up the UPS plugin in such a way that it considers my boxes while calculating the shipping cost and printing shipping labels?

Yes, you can use your own boxes to ship products. To learn how to set this up, please visit the installation guide here: https://ecommerce.help/service/shipping/ups-plugins/

Currently I have not measured or weighed my products. Can I still print labels?

Shipping labels can only be printed for products that are weighed and measured.

Do you support UPS API integration cases?

Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

Can I use this plugin only for Printing labels without showing the rates on the cart/checkout page?

Rates on the cart/checkout page are always shown when using the plugin so at the moment it cannot be used to only print shipping labels.

What platforms does the UPS plugin support?

Our plugin is compatible with the following platforms: WooCommerce, Magento 2, PrestaShop and OpenCart. You can check the versions that you can use with our plugin here: https://ecommerce.help/service/shipping/ups-plugins/

Can I set up country-based flat rates in the plugin?

The country-based flat rate setup has to be done through the default commerce system's functionality or through any other 3rd party extension that has such functionality.

Does the UPS plugin add a fuel surcharge to the rate given by UPS?

Yes, the UPS plugin adds a fuel surcharge to the rate provided by UPS.

Can you support me in case of an issue?

Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.

Will this plugin auto-fill the shipping information from my WooCommerce orders to the shipping labels in UPS?

Once the order is placed, the plugin does not pull the shipping information from the order. It will save the shipping information to a database table to provide easy access to it. The shipping information is included in the UPS Label.

Is UPS plugin configuration complicated?

The UPS plugin configuration is a simple one-time process. Please follow the step by step installation guide described here https://ecommerce.help/service/shipping/ups-plugins/. If you have any difficulties, simply contact us at https://ecommerce.help/service/shipping/ups-plugins/.

Code of Conduct

We understand that integrating new systems can be stressful — and we're here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines: 1. Respect and Professionalism Are Expected Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect. We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal att

Is it possible to generate multiple shipping labels per item for a single order?

Currently, it is not possible to generate multiple shipping labels per item for a single order. At the moment, only one label will be generated.

When I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?

Yes, please navigate to the 'Account' section on the plugin settings and find the option to 'Reset Password' within the plugin in order to set up your new user name and password.

Is there an option for drop-shipping in the plugin?

Unfortunately, the plugin doesn’t support drop-shipping.

Is it possible to set up flat rates for UPS Access Points based on the weight of a product?

Unfortunately, no - the flat rate for UPS Access Points is possible to set up only based on the order total. It is not possible to set up the flat rate for UPS Access Points based on product or order weight.

Will the plugin keep my settings when I updated it?

Yes, your plugin settings are saved when you update the plugin.

How do I configure basic settings of UPS Plug-Ins for my store?

Begin by installing the UPS Plug-In that is compatible with your e-commerce platform. This is typically done through your platform’s app or plugin marketplace.

How do I create an account and get started with UPS Plug-Ins?

Navigate to the UPS Plug-Ins website to begin the account creation process. Look for the 'Sign Up' or 'Create Account' button.

How do I integrate UPS Plug-Ins with my store (e.g., Shopify, WooCommerce, etc.)?

Install a UPS-compatible shipping app from the Shopify App Store to connect your store with UPS services.

How do I track performance and measure UPS Plug-Ins’s effectiveness?

Define what success looks like for your business by identifying key performance indicators. These KPIs will help you measure the effectiveness of your UPS Plug-Ins.

How to validate your Rates

Go to ups.com to begin the rate validation process.

UPSplugins

What features does UPS Plug-Ins offer for my eCommerce Business?

UPS Plug-Ins provide real-time shipping rates at checkout, ensuring transparency and reducing cart abandonment.