eCommerce.Help Desk
UPS Shipping Dashboard Support

Je reçois le message d'erreur "Informations d'authentification invalides"

1 min read

Accédez à la page de profil UPS DashboardLink où vos données de compte UPS sont stockées.

Guide étape par étape

1

Open the UPS DashboardLink profile page

Navigate to the UPS DashboardLink profile page where your UPS Account data is stored.

https://ups.dashboardlink.com/user/profile#upsAccount
2

Copy your UPS Account Number

Copy the UPS Account Number displayed on the DashboardLink profile page.

https://ups.dashboardlink.com/user/profile#upsAccount
3

Reconnect your UPS Account

Click the "Connect my UPS Account" button and complete the connection process.

4

Paste your UPS Account Number back into the Dashboard

When you return to the Dashboard, paste the copied UPS Account Number into the new blank UPS Account Number field.

https://ups.dashboardlink.com/user/profile#upsAccount
5

Delete the old UPS Account Number entry

Ensure the previous UPS Account Number entry is removed to avoid conflicts or failed authentication attempts.

https://ups.dashboardlink.com/user/profile#upsAccount

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