How do I create an account and get started with ShipHero?

Getting Started with ShipHero

This guide covers the process of creating an account and setting up ShipHero for your business. It's designed for new users who want to integrate ShipHero with their e-commerce platforms and streamline their order fulfillment process.

Sign Up for ShipHero

Visit the ShipHero website and initiate the sign-up process by providing your business information. This step is crucial for accessing ShipHero's services.

Go to the ShipHero website (shiphero.com) and click on the 'Get Started' or 'Sign Up' button. You’ll be prompted to enter your business information, such as your name, email address, company name, and phone number. You may also be asked to select the type of service you need (e.g., ShipHero Fulfillment or ShipHero WMS).

Verify Your Email

Confirm your email address to activate your ShipHero account. This step ensures that your account is secure and ready for use.

After submitting your information, ShipHero will send a verification email to the address you provided. Open the email and click the verification link to confirm your account.

Set Up Your Account

Log in to your ShipHero account and complete the onboarding process. This includes setting up your company profile and configuring initial settings.

Once your email is verified, log in to your new ShipHero account. You’ll be guided through an onboarding process where you can set up your company profile, add your warehouse locations, and configure your shipping preferences.

Connect Your Sales Channels

Integrate your e-commerce platforms with ShipHero to streamline order management. This step ensures seamless data flow between your sales channels and ShipHero.

ShipHero integrates with popular e-commerce platforms such as Shopify, Amazon, WooCommerce, BigCommerce, and others. In your ShipHero dashboard, navigate to the integrations section and connect your online stores by following the prompts. This allows ShipHero to automatically import your orders and sync inventory.

Add Products and Inventory

Enter your product details and update inventory levels in ShipHero. Accurate product information is essential for effective inventory management.

You can add products manually or import them in bulk using a CSV file. Make sure to include product details such as SKUs, descriptions, weights, and dimensions. If you already have inventory in your warehouse, update the stock levels in ShipHero to ensure accurate tracking.

Set Up Shipping and Fulfillment Preferences

Configure shipping carriers and fulfillment rules to optimize your order processing. This step is crucial for defining how orders are handled.

Configure your shipping carriers, rates, and rules within the ShipHero platform. You can set default shipping methods, add carrier accounts (like UPS, FedEx, USPS), and define how orders should be fulfilled.

Test the System

Run test orders to ensure all integrations and settings are functioning correctly. Testing helps identify and resolve potential issues before going live.

Before going live, it’s recommended to run a few test orders. This helps ensure that your integrations, inventory, and shipping settings are working correctly. ShipHero provides tools to simulate orders and check the fulfillment workflow.

Start Fulfilling Orders

Begin processing real orders through ShipHero. With everything set up, ShipHero will manage order import, fulfillment, and status updates.

Once everything is set up, ShipHero will automatically import new orders from your connected sales channels. You can manage picking, packing, and shipping directly from the ShipHero dashboard. The system will update order statuses and tracking information back to your sales channels.

Seek Assistance if Needed

Contact ShipHero support for help during setup. Support is available to guide you through any challenges or questions you may encounter.

If you need assistance during setup, you can contact ShipHero support through their website for guidance and troubleshooting.