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UPS Shipping Dashboard

Get help setting up, configuring and using UPS Shipping Dashboard

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BigCommerce + UPS

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Help Articles

1. Dashlink Print: Requirements & Installation

Before installing Dashlink Print you must make sure to have all previous versions of QZ Tray uninstalled. Each client will need to manually uninstall QZ Tray first, the two applications should not coexist because they will fight for the same port number. For Windows, the uninstall can be performed through the Control Panel/System Preferences. For Mac, the app can be dragged to the recycling bin. For Linux, the uninstall script is needed.

1. Dashlink Print: Requirements & Installation

Ensure any previous versions of Dashlink Print are fully uninstalled before proceeding with the new installation.

Im getting the error message "Invalid Authentication Information"

Navigate to the UPS DashboardLink profile page where your UPS Account data is stored.

UPS Configuration & Operations, Configuration

Enroll to UPS Paperless Invoice

Login to the ups.com profile.

Can I use the UPS eCommerce Shipping Dashboard with a WorldShip or CampusShip account?

The Dashboard does work with the UPS API. The UPS API supports only ups.com profiles that work with ups.com . Campusship and Worldship are not supporting the UPS API: You can create a new ups.com profile and link your existing Worldship or Campusship UPS Account number to this new UPS Profile on ups.com To do so, please navigate to: https://wwwapps.ups.com/ppc/ppc.html/payment and click on "Add existing Account" under "Add a payment method". Should you run into any issues during this process,

Do I have to go into the UPS dashboard every time an order is placed and enter in the addresses to pay for it or does the plugin automate this?

This setting is available in the plugin. You can set this up on the shipping manager section in order to create a shipping label.

Do you support UPS API integration cases?

Support is only provided for official UPS plugins that can be downloaded from either the UPS website or official marketplaces such as Magento 2 Extension Marketplace, WooCommerce Extension Marketplace, OpenCart Extension Store and PrestaShop Addons Marketplace: https://ecommerce.help/product/ups-plugins Please note that any other alternative UPS API Integration Support is currently not provided.

Can you support me in case of an issue?

Yes, feel free to contact us here: https://ecommerce.help/service/shipping/ups-plugins/ Please keep in mind that, in most cases, for agents support, you will have to provide Back Office access at least to the Modules Manager section of your eCommerce platform.

Code of Conduct

We understand that integrating new systems can be stressful — and we're here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines: 1. Respect and Professionalism Are Expected Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect. We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal att

UPS Configuration

3. Dashlink Print: Uninstall Guides for Windows and Mac

Before installing Dashlink Print you must make sure to have all previous versions of QZ Tray or Dashlink-Print uninstalled. Each client will need to manually uninstall QZ Tray first. The two applications should not coexist because they will fight for the same port number.

UPS Features, Services & Features

0. What is eCommerce Shipping Dashboard?

## eCommerce Shipping Dashboard is free, and it’s easy to use. • Log in or register. • Connect to your online marketplaces or web stores to allow ups.com to access your orders • Setup your shipping profile, preferences and payment options • Manage and ship your orders

UPS Features, Services & Features

Allegro - Coming soon

We are always looking for more ways to help you connect with ease so we are expanding our list of connections, starting with Allegro! You will be able to: • Automatically import your orders and export the shipment information back to your Allegro stores • Save time and reduce keystroke errors by shipping in just a few clicks • Eliminate manual tracking with automated UPS notifications to your customers Are there more connections you'd like that aren't currently available? Send us a message so

2. Dashlink Print: Known Issues & Troubleshooting

Before installing Dashlink Print you must make sure to have all previous versions of QZ Tray uninstalled. Each client will need to manually uninstall QZ Tray first, the two applications should not coexist because they will fight for the same port number. For Windows, the uninstall can be performed through the Control Panel/System Preferences. For Mac, the app can be dragged to the recycling bin, or advanced users may wish to run the uninstall script. For Linux, the uninstall script is needed.

FAQ

To start using the UPS eCommerce tools, you need to create an account.

How do I configure basic settings of UPS eCommerce Shipping Dashboard for my store?

Log in to your UPS eCommerce Shipping Dashboard using your store credentials. Ensure the UPS app is installed and connected to your eCommerce platform.

How do I create an account and get started with UPS eCommerce Shipping Dashboard?

Visit the official UPS eCommerce Shipping Dashboard website to begin managing your shipping needs. This platform is tailored for eCommerce businesses to track orders and access UPS services.

Onboarding, Setup & Getting Started

How do I integrate UPS eCommerce Shipping Dashboard with my store (e.g., Shopify, WooCommerce, etc.)?

Ensure you have an active UPS account before starting the integration process. If you don't have one, you can sign up on the UPS website.

Features, Services & Features

How do I track performance and measure UPS eCommerce Shipping Dashboard’s effectiveness?

Review real-time and historical data on shipment volumes to identify trends and peak periods.

UPS Configuration

How to validate your Rates

Go to ups.com to begin the rate validation process.

I'm getting the error message "Invalid Authentication Information"

Navigate to the UPS DashboardLink profile page where your UPS Account data is stored.

Troubleshoot

No, you cannot set a new password within the plugin.

What features does UPS eCommerce Shipping Dashboard offer for my eCommerce Business?

Consolidate orders from multiple sales channels into a single interface. This feature allows you to manage and process all shipments from one place, reducing manual entry and minimizing errors.

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