UPS Shipping Dashboard
Support
I'm getting the error message "Invalid Authentication Information"
1 min read
Navigate to the UPS DashboardLink profile page where your UPS Account data is stored.
Step-by-Step Guide
1
Open the UPS DashboardLink profile page
Navigate to the UPS DashboardLink profile page where your UPS Account data is stored.
→ https://ups.dashboardlink.com/user/profile#upsAccount2
Copy your UPS Account Number
Copy the UPS Account Number displayed on the DashboardLink profile page.
→ https://ups.dashboardlink.com/user/profile#upsAccount3
Reconnect your UPS Account
Click the "Connect my UPS Account" button and complete the connection process.
4
Paste your UPS Account Number back into the Dashboard
When you return to the Dashboard, paste the copied UPS Account Number into the new blank UPS Account Number field.
→ https://ups.dashboardlink.com/user/profile#upsAccount5
Delete the old UPS Account Number entry
Ensure the previous UPS Account Number entry is removed to avoid conflicts or failed authentication attempts.
→ https://ups.dashboardlink.com/user/profile#upsAccount