eCommerce.Help Desk
Aftership Tracking Onboarding

How do I integrate Aftership Returns with my store (e.g., Shopify, WooCommerce, etc.)?

1 min read

Install AfterShip Returns on your Shopify store through the Shopify App Store and configure it.

Step-by-Step Guide

1

Integrate AfterShip Returns with Your Store

This guide covers the steps to integrate AfterShip Returns with various e-commerce platforms such as Shopify, WooCommerce, BigCommerce, and Magento. It is intended for store owners looking to streamline their return processes.

2

Integrate with Shopify

To integrate AfterShip Returns with Shopify, go to the Shopify App Store and search for 'AfterShip Returns'. Click 'Add app' and follow the prompts to install it on your Shopify store. Once installed, log in to your AfterShip Returns account or create a new one. Authorize AfterShip Returns to access your Shopify store data. Configure your return policy, reasons, and notification settings within the AfterShip Returns dashboard. Customize your branded returns portal and set up automated email notifications for your customers.

https://apps.shopify.com/
3

Integrate with WooCommerce

Visit the AfterShip Returns website and sign up for an account. In your AfterShip Returns dashboard, go to 'Integrations' and select WooCommerce. Download the AfterShip Returns plugin from the WordPress Plugin Directory. Install and activate the plugin in your WooCommerce admin panel. Enter your AfterShip Returns API key (found in your AfterShip Returns dashboard) into the plugin settings. Sync your store and configure your return rules, reasons, and notifications.

https://wordpress.org/plugins/
4

Integrate with BigCommerce

Go to the BigCommerce App Marketplace and search for 'AfterShip Returns'. Click 'Install' and follow the prompts to connect your BigCommerce store. Log in to your AfterShip Returns account or create one. Authorize the integration and configure your return settings, portal, and notifications.

https://www.bigcommerce.com/apps/
5

Integrate with Magento

Sign up for an AfterShip Returns account on their website. In your AfterShip Returns dashboard, go to 'Integrations' and select Magento. Download the AfterShip Returns extension for Magento. Install the extension in your Magento admin panel. Enter your AfterShip Returns API key to connect your store. Set up your return policy, reasons, and notifications.

https://marketplace.magento.com/
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General Configuration Steps

After integration, customize your branded returns portal to match your store’s look and feel. Set up automated email notifications to keep customers informed about their return status. Define your return window, eligible products, and reasons for return. Test the returns process to ensure everything works smoothly.

7

Troubleshooting and Support

For detailed, platform-specific instructions or troubleshooting, visit the AfterShip Returns website or contact AfterShip Returns support. This can help resolve any issues encountered during the integration process.

https://www.aftership.com/

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