How do I create an account and get started with Aftership Returns?

Streamline Your Returns with Aftership

This guide is for business owners looking to create an account and set up Aftership Returns to automate their store's return process. It covers everything from account creation to configuring return settings and going live.

Sign Up for an Account

Begin by visiting the Aftership Returns website to create your account. You can sign up using your business email or through platforms like Shopify or Google.

Navigate to the Aftership Returns website and click on the 'Sign Up' or 'Get Started' button. Enter your business email address, create a password, and provide basic company information. For a quicker onboarding process, you can opt to sign up using your Shopify, Google, or other supported platform accounts.

Verify Your Email

After registration, you'll receive a verification email to activate your account. This step is crucial for accessing all features.

Check your email inbox for a verification email from Aftership Returns. Click on the verification link provided in the email to activate your account. This step ensures account security and full feature access.

Set Up Your Store

Log in and follow the setup process to connect your store. This integration allows Aftership Returns to sync orders and automate returns.

Once logged in, you'll be guided through the initial setup process. If your store is on platforms like Shopify, WooCommerce, or BigCommerce, follow the integration prompts to connect your store. This connection is essential for syncing orders and automating the returns process.

Configure Return Settings

Customize your return rules in the 'Settings' or 'Returns Policy' section. Set parameters like return windows and approval processes.

Navigate to the 'Settings' or 'Returns Policy' section of your Aftership Returns dashboard. Here, you can define your return rules, such as eligible return windows, accepted reasons for returns, and any restocking fees. Additionally, decide whether return requests should be automatically approved or manually reviewed.

Brand Your Returns Portal

Create a branded returns portal for customers by uploading your logo and customizing the portal's appearance.

Use Aftership Returns to design a branded returns portal that aligns with your store's identity. Upload your logo, select your brand colors, and customize the portal's appearance. This portal will be the interface where customers submit their return requests.

Set Up Notifications and Automations

Configure email notifications and automation rules to manage returns efficiently. This keeps customers informed and streamlines the return process.

In the Aftership Returns dashboard, set up email notifications to update customers at each stage of the return process. Additionally, create automation rules for tasks like approving returns, generating shipping labels, and processing refunds or exchanges. These automations help in managing returns efficiently.

Test the Returns Process

Submit a test return request to ensure the system works correctly from submission to notification.

Before launching, it's important to test the returns process. Use your branded portal to submit a test return request. Verify that each step, from request submission to label generation and customer notifications, functions as expected.

Go Live

Publish your returns portal and update your store's return policy. Begin managing return requests through Aftership Returns.

Once satisfied with your setup and testing, publish your returns portal. Update your store's return policy to direct customers to this new portal. Monitor the Aftership Returns admin panel for incoming return requests and manage them accordingly.