3. Troubleshooting

Orders are not synchronizing to the Dashboard

Should you not see your orders being synchronized to the Dashboard, please do the following:

  – Navigate to Stores -> Configuration
  – Select in the Scope “Default Config”
  – Navigate to Services -> OAuth
  – In the block “Consumer Settings” set “Allow OAuth Access Tokens to be used as standalone Bearer tokens” to “Yes” and save the changes

Please create a new test order and see if it’s synchronizing to your Dashboard. If you don’t see it, please reach out to upsplugins@ecommerce.help for support.

 

Was this article helpful?

Have more questions? Submit a request

Contact Us

Email: upsplugins@ecommerce.help

UK: +44 808 258 0323
Belgium: +32 78 48 49 16
France: +33 805 11 96 92
Germany: +49 32 221097485
Italy: +39 800 725 920
Netherlands: +31 85 107 0232
Poland: +48 22 103 24 55
Spain: +34 518 90 05 99

Popular Plugins

Magento
Opencart
Prestashop
WooCommerce

Other

UPS General Help Center
Get Started with UPS
Change Delivery
Claims Support