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What should I do if my negotiated rates are not displaying in the storefront of my commerce system?
In case you have such issues please contact us by opening up a support ticket via firstname.lastname@example.org or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information:
- Country Code (for example: Germany code is “DE”)
- Account Number
- User_ID (The User_ID should be copied from the “Complete Configuration” section of the UPS plugin admin)
- Store URL (for example: https://mystore.com)
With this information we can activate your negotiated rates with the help of UPS for your plugin.
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