Articles in this section

Can I print/download shipping labels using the plugin?

Can I set up country-based flat rates in the plugin?

Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within supported countries?

Can I use the UPS eCommerce Shipping Dashboard with a WorldShip or CampusShip account?

Can I use this plugin only for Printing labels without showing the rates on the cart/checkout page?

Can you support me in case of an issue?

Currently I have not measured or weighed my products. Can I still print labels?

Do I have to go into the UPS dashboard every time an order is placed and enter in the addresses to pay for it or does the plugin automate this?

Do you support UPS API integration cases?

Does the UPS plugin add a fuel surcharge to the rate given by UPS?

Enroll to UPS Paperless Invoice

How do I request my UPS Access Key?

How do I request my UPS Account Number?

I am getting the following error: “The invoice information entered does not match the UPS Account. To ship with this UPS account, the correct invoice information must be entered.”

I use my own boxes to ship my products. Can I set up the UPS plugin in such a way that it considers my boxes while calculating the shipping cost and printing shipping labels?

I’ve installed the official UPS Access Points Plugin but I don’t see the Access Point map?

If I enable free shipping in my eCommerce system, it doesn’t work for UPS. You have to pay to use this carrier. How do I set up free shipping from a certain amount?

Is it possible to generate multiple shipping labels per item for a single order?

Is it possible to install the UPS plugin on my Shopify store?

Is it possible to set up flat rates for UPS Access Points based on the weight of a product?

Is there an option for drop-shipping in the plugin?

Is UPS plugin configuration complicated?

What platforms does the UPS plugin support?

What should I do if my negotiated rates are not displaying in the storefront of my commerce system?

When I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?

Will the plugin keep my settings when I updated it?

Will this plugin auto-fill the shipping information from my WooCommerce orders to the shipping labels in UPS?

Will this plugin use my UPS account to pay for shipping?

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What should I do if my negotiated rates are not displaying in the storefront of my commerce system?

In case you have such issues please contact us by opening up a support ticket via  upsplugins@ecommerce.help or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information:

  • Country Code (for example: Germany code is “DE”)
  • Account Number
  • User_ID (The User_ID should be copied from the “Complete Configuration” section of the UPS plugin admin)
  • Store URL (for example: https://mystore.com)

With this information we can activate your negotiated rates with the help of UPS for your plugin.

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Recently viewed articles

Will the plugin keep my settings when I updated it?

How do I request my UPS Access Key?

If I enable free shipping in my eCommerce system, it doesn’t work for UPS. You have to pay to use this carrier. How do I set up free shipping from a certain amount?

When I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?

Is there an option for drop-shipping in the plugin?

Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within supported countries?

Related articles

Enroll to UPS Paperless Invoice

Can I use the UPS eCommerce Shipping Dashboard with a WorldShip or CampusShip account?

How do I request my UPS Account Number?

How do I request my UPS Access Key?

Can I use the official UPS Shipping and UPS Access Point® Plugin to ship globally or is it limited to shipping within supported countries?

When I link my UPS account with the plugin, can I also set the new password that I have reset on ups.com within the plugin?

Contact Us

Email: upsplugins@ecommerce.help

UK: +44 808 258 0323
Belgium: +32 78 48 49 16
France: +33 805 11 96 92
Germany: +49 32 221097485
Italy: +39 800 725 920
Netherlands: +31 85 107 0232
Poland: +48 22 103 24 55
Spain: +34 518 90 05 99

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