We understand that integrating new systems can be stressful — and we’re here to help. To ensure the session is productive and respectful for everyone involved, please follow these guidelines:

1. Respect and Professionalism Are Expected

Everyone — merchants, account managers, and onboarding specialists — deserves to be treated with respect.

We understand there may be frustration, but aggressive or hostile behavior is not acceptable. Constructive questions and feedback are welcome; personal attacks, raised voices, or sarcasm are not.

2. Collaboration Is Key

Our goal is to help you succeed. Onboarding is a shared responsibility between you, your account manager, and our support team. We ask that all parties come prepared (credentials, access rights, prior steps completed) so we can make efficient use of everyone’s time.

3. Stay Focused

Please ensure that relevant team members (e.g., decision-makers or technical contacts) are present if needed. Stay on topic — issues outside the scope of onboarding (e.g., billing disputes, feature requests) should be handled through your Account Manager or Support.

4. Respect Time and Boundaries

Sessions are scheduled for a fixed duration. If issues cannot be resolved in the session, we’ll provide next steps or escalate appropriately. If emotions escalate beyond a productive level, the session may be paused or rescheduled.

5. Zero Tolerance for Abuse

We maintain a zero-tolerance policy for abusive language, discriminatory remarks, or threatening behavior. Any such behavior may result in the session being terminated immediately and escalated to management.

💬 Need Support?

If you’re feeling stuck or frustrated, let us know. We’re here to help — and to find solutions together.

🤝 Thank You

We appreciate your cooperation and look forward to helping you get started successfully.