{"id":1669,"date":"2022-12-05T15:52:00","date_gmt":"2022-12-05T15:52:00","guid":{"rendered":"https:\/\/ecommerce.help\/?p=1669"},"modified":"2023-07-06T08:38:28","modified_gmt":"2023-07-06T08:38:28","slug":"known-issues-troubleshooting","status":"publish","type":"post","link":"https:\/\/ecommerce.help\/fr\/ecommerce-shipping-solution\/dashlink-print\/known-issues-troubleshooting\/","title":{"rendered":"2. Impression Dashlink\u00a0: probl\u00e8mes connus et d\u00e9pannage"},"content":{"rendered":"<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table des mati\u00e8res<\/h2><nav><ul><li class=\"\"><a href=\"#pre-requisites\">Conditions pr\u00e9alables<\/a><\/li><li class=\"\"><a href=\"#1-known-issues\">1. Probl\u00e8mes connus<\/a><ul><li class=\"\"><a href=\"#conflicting-applications\">Applications conflictuelles<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#2-troubleshooting\">2. D\u00e9pannage<\/a><ul><li class=\"\"><a href=\"#debugging-dashlink-print\">D\u00e9bogage de l&#039;impression Dashlink<\/a><ul><li class=\"\"><a href=\"#logs\">Journaux<\/a><\/li><li class=\"\"><a href=\"#console-logs\">Journaux de la console<\/a><\/li><li class=\"\"><a href=\"#pkix-build-path-failed\">\u00c9chec du chemin de construction PKIX<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#crash-during-printing\">Crash pendant l&#039;impression<\/a><\/li><li class=\"\"><a href=\"#cannot-launch-software\">Impossible de lancer le logiciel<\/a><\/li><li class=\"\"><a href=\"#cannot-list-printers\">Impossible de lister les imprimantes<\/a><\/li><li class=\"\"><a href=\"#raw-printer-queues\">Files d&#039;attente d&#039;imprimante brutes<\/a><\/li><li class=\"\"><a href=\"#debugging-web-sockets\">D\u00e9bogage des WebSockets<\/a><ul><li class=\"\"><a href=\"#debugging-web-sockets-in-2-0\">D\u00e9bogage des WebSockets dans la version 2.0<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#socket-disconnected\">Prise d\u00e9connect\u00e9e<\/a><\/li><li class=\"\"><a href=\"#other-errors\">Autres erreurs<\/a><\/li><li class=\"\"><a href=\"#invalid-json\">JSON invalide<\/a><\/li><li class=\"\"><a href=\"#j-script\">JScript<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#3-support\">3. Assistance<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"pre-requisites\">Conditions pr\u00e9alables<\/h2>\n\n\n\n<p>Avant d&#039;installer Dashlink Print, vous devez vous assurer que toutes les versions pr\u00e9c\u00e9dentes de QZ Tray sont d\u00e9sinstall\u00e9es. <\/p>\n\n\n\n<p>Chaque client devra d&#039;abord d\u00e9sinstaller manuellement QZ Tray, les deux applications ne doivent pas coexister car elles se battront pour le m\u00eame num\u00e9ro de port.<\/p>\n\n\n\n<ul>\n<li>Pour Windows, la d\u00e9sinstallation peut \u00eatre effectu\u00e9e via le Panneau de configuration\/Pr\u00e9f\u00e9rences Syst\u00e8me.<\/li>\n\n\n\n<li>Pour Mac, l&#039;application peut \u00eatre gliss\u00e9e vers la corbeille de recyclage, ou les utilisateurs avanc\u00e9s peuvent souhaiter ex\u00e9cuter le&nbsp;<a href=\"https:\/\/qz.io\/docs\/deployment#windows-uninstall\" target=\"_blank\" rel=\"noreferrer noopener\">script de d\u00e9sinstallation<\/a>.<\/li>\n\n\n\n<li>Pour Linux, le&nbsp;<a href=\"https:\/\/qz.io\/docs\/deployment#windows-uninstall\" target=\"_blank\" rel=\"noreferrer noopener\">script de d\u00e9sinstallation<\/a>&nbsp;est n\u00e9cessaire.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-known-issues\"><a id=\"_Toc98272178\">1. Probl\u00e8mes connus<\/a><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"conflicting-applications\">Applications conflictuelles<\/h4>\n\n\n\n<p>Les applications suivantes peuvent entra\u00eener des probl\u00e8mes lors de l&#039;installation de Dashlink Print.<\/p>\n\n\n\n<ul>\n<li><strong>Anciennes versions de Java\u00a0:<\/strong>&nbsp;Dashlink Print fonctionne mieux avec Java 11 ou version ult\u00e9rieure. Les anciennes versions de Dashlink Print peuvent entrer en conflit avec Dashlink Print et emp\u00eacher son d\u00e9marrage.\n<ul>\n<li>Si possible, d\u00e9sinstallez toutes les versions de Java, JRE, JDK ou OpenJDK du syst\u00e8me.<\/li>\n\n\n\n<li>S&#039;il n&#039;est pas possible de d\u00e9sinstaller les anciennes versions de Java, installez Dashlink Print 2.2 ou sup\u00e9rieur, qui sera fourni avec sa propre version Java.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Logiciel antivirus:<\/strong>&nbsp;Certaines applications antivirus peuvent emp\u00eacher l&#039;installation ou l&#039;ex\u00e9cution de Dashlink Print.\n<ul>\n<li>Comodo Antivirus forcera le confinement de l&#039;application du programme d&#039;installation de Dashlink Print et emp\u00eachera son installation, sa d\u00e9sinstallation et son ex\u00e9cution. De plus, d\u00e9sactiver Comodo aura tr\u00e8s peu d\u2019effet car il se r\u00e9activera sans avertissement. Dashlink Print n&#039;est pas pris en charge avec Comodo Antivirus.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Autre antivirus\u00a0:<\/strong>\n<ul>\n<li><strong>Confinement des applications\u00a0:<\/strong>&nbsp;Si l&#039;antivirus force le confinement des applications, veuillez d\u00e9sactiver ce confinement d&#039;application pour Dashlink Print et le Java Runtime qu&#039;il utilise.<\/li>\n\n\n\n<li><strong>Filtrage Web\u00a0:<\/strong>&nbsp;Si l&#039;antivirus bloque l&#039;acc\u00e8s aux ports locaux ou aux certificats localhost, veuillez le d\u00e9sactiver ou le mettre sur liste blanche&nbsp;<code>https:\/\/localhost:8181<\/code>,&nbsp;<code>http:\/\/localhost:8182<\/code>.<\/li>\n\n\n\n<li><strong>Acc\u00e8s aux fichiers temporaires\u00a0:<\/strong>&nbsp;Si l&#039;antivirus bloque l&#039;acc\u00e8s au r\u00e9pertoire temporaire, veuillez d\u00e9sactiver ou mettre sur liste blanche le programme d&#039;installation de Dashlink Print.<\/li>\n\n\n\n<li><strong>Autres issues:<\/strong>&nbsp;QZ Industries ne fournit pas de support pour les probl\u00e8mes cr\u00e9\u00e9s par des applications antivirus tierces. Les fonctionnalit\u00e9s int\u00e9gr\u00e9es (telles que Windows Defender) sont prises en charge et peuvent \u00eatre transmises aux diff\u00e9rents&nbsp;<a href=\"https:\/\/qz.io\/support\/\" target=\"_blank\" rel=\"noopener\">soutien<\/a>&nbsp;cha\u00eenes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-troubleshooting\"><a id=\"_Toc98272179\">2. D\u00e9pannage<\/a><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"debugging-dashlink-print\">D\u00e9bogage de l&#039;impression Dashlink<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"logs\"><a href=\"https:\/\/qz.io\/wiki\/faq#logs\" target=\"_blank\" rel=\"noopener\"><\/a>Journaux<\/h5>\n\n\n\n<ul>\n<li>Pour compresser automatiquement les journaux et les placer sur votre bureau\u00a0:\n<ul>\n<li>Ic\u00f4ne d&#039;impression Dashlink, Avanc\u00e9, D\u00e9pannage, Journaux Zip (vers le bureau)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dashlink Print place les fichiers journaux aux emplacements suivants\u00a0:\n<ul>\n<li>Les fen\u00eatres:&nbsp;<code>%APPDATA%\\qz<\/code><\/li>\n\n\n\n<li>Mac:&nbsp;<code>~\/Biblioth\u00e8que\/Application Support\/qz<\/code><\/li>\n\n\n\n<li>Linux\u00a0:&nbsp;<code>~\/.qz<\/code><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"console-logs\"><a href=\"https:\/\/qz.io\/wiki\/faq#console-logs\" target=\"_blank\" rel=\"noopener\"><\/a>Journaux de la console<\/h5>\n\n\n\n<ul>\n<li>L&#039;approche recommand\u00e9e pour obtenir une sortie d\u00e9taill\u00e9e de Dashlink Print consiste \u00e0 lancer le logiciel \u00e0 partir de la ligne de commande. Cela exposera la console Java avec des informations d\u00e9taill\u00e9es sur les messages de d\u00e9bogage et les exceptions, y compris une trace compl\u00e8te de l&#039;endroit o\u00f9 une exception particuli\u00e8re s&#039;est produite.<\/li>\n\n\n\n<li>Dashlink Print est lanc\u00e9 avec&nbsp;<code>512 Mo<\/code>&nbsp;de m\u00e9moire. Il faut pr\u00e9ciser&nbsp;<code>-Xms512M<\/code>&nbsp;dans la commande afin d&#039;\u00e9viter tout comportement inattendu et tout plantage. Ceci n&#039;est pas n\u00e9cessaire pour Mac \u00e0 moins de suivre la syntaxe de base (<code>java -jar qz-tray.jar<\/code>) . Plus de m\u00e9moire peut \u00eatre allou\u00e9e mais ne devrait pas \u00eatre n\u00e9cessaire.<strong>Syntaxe de base<\/strong>&nbsp;(apr\u00e8s avoir ferm\u00e9 toutes les instances de Dashlink Print)java -Xms512M -jar qz-tray.jar<strong>les fen\u00eatres<\/strong>&nbsp;(apr\u00e8s avoir ferm\u00e9 toutes les instances de Dashlink Print) java -Xms512M \u2013add-exports java.desktop\/sun.swing=ALL-UNNAMED -jar \u00ab %PROGRAMFILES%\\Dashlink Print\\qz-tray.jar \u00bb<strong>Mac OS X<\/strong>&nbsp;(apr\u00e8s avoir ferm\u00e9 toutes les instances de Dashlink Print)\/Applications\/QZ\\ Tray.app\/Contents\/MacOS\/QZ\\ Tray<strong>Linux\/Autre<\/strong>&nbsp;(apr\u00e8s avoir ferm\u00e9 toutes les instances de Dashlink Print)\/opt\/qz-tray\/qz-tray<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"pkix-build-path-failed\"><a href=\"https:\/\/qz.io\/wiki\/faq#pkix-build-path-failed\" target=\"_blank\" rel=\"noopener\"><\/a>\u00c9chec du chemin de construction PKIX<\/h5>\n\n\n\n<p>Parfois un message&nbsp;<code>java.lang.UnsupportedOperationException\u00a0: impossible d&#039;analyser (FILE)<\/code>&nbsp;appara\u00eetra. Il s&#039;agit souvent d&#039;un \u00e9chec de Java dans le t\u00e9l\u00e9chargement de la ressource sp\u00e9cifique, suivi d&#039;un&nbsp;<code>Caus\u00e9 par\u00a0: javax.net.ssl.SSLHandshakeException\u00a0: sun.security.validator.ValidatorException\u00a0: \u00e9chec de la cr\u00e9ation du chemin PKIX<\/code><\/p>\n\n\n\n<ul>\n<li>Pour r\u00e9cup\u00e9rer des informations d\u00e9taill\u00e9es sur le certificat HTTPS\/SSL, ajoutez&nbsp;<code>-verbose -Djava.security.debug=certpath<\/code>&nbsp;avant le&nbsp;<code>-Xms512<\/code>&nbsp;commande. La sortie sera tr\u00e8s volumineuse, vous pouvez la rediriger vers un fichier en utilisant&nbsp;<code>&gt; fichier.log 2&gt;&amp;1<\/code>&nbsp;\u00e0 la fin.<\/li>\n\n\n\n<li>Voir \u00e9galement&nbsp;<a href=\"https:\/\/github.com\/qzind\/tray\/files\/2194181\/Document.1906321.1.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/github.com\/qzind\/tray\/files\/2194181\/Document.1906321.1.pdf<\/a><\/li>\n\n\n\n<li><strong>Causes courantes<\/strong>\n<ul>\n<li><strong>Cha\u00eene de certificat bris\u00e9e<\/strong>&nbsp;Rem\u00e8de\u00a0: V\u00e9rifiez la validit\u00e9 de sslshopper.com, corrigez la cha\u00eene selon les instructions de l&#039;autorit\u00e9 de certification.<\/li>\n\n\n\n<li><strong>Certificat auto-sign\u00e9<\/strong>&nbsp;Rem\u00e8de : Ajoutez une exception au proxy ou au pare-feu pour cette adresse \u2014 OU \u2014 Installez le certificat dans Java.<\/li>\n\n\n\n<li><strong>Autorit\u00e9 de certification nouvellement approuv\u00e9e<\/strong>&nbsp;Rem\u00e8de : Mettre \u00e0 jour Java. Ceci est assez courant pour les certificats LetsEncrypt.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"crash-during-printing\"><a href=\"https:\/\/qz.io\/wiki\/faq#crash-during-printing\" target=\"_blank\" rel=\"noopener\"><\/a>Crash pendant l&#039;impression<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cannot-launch-software\"><a href=\"https:\/\/qz.io\/wiki\/faq#cannot-launch-software\" target=\"_blank\" rel=\"noopener\"><\/a>Impossible de lancer le logiciel<\/h4>\n\n\n\n<ol>\n<li>Une installation Java corrompue peut emp\u00eacher l&#039;installation ou le chargement du logiciel. Une installation Java corrompue est assez courante sous Windows et peut \u00eatre r\u00e9solue en r\u00e9installant Java \u00e0 l&#039;aide de Java&nbsp;<a href=\"https:\/\/java.com\/en\/download\/manual.jsp\" target=\"_blank\" rel=\"noopener\">programme d&#039;installation hors ligne<\/a>. Il a \u00e9t\u00e9 signal\u00e9 que le programme d&#039;installation hors ligne r\u00e9sout de nombreux probl\u00e8mes li\u00e9s aux installations Java corrompues. Jeter un coup d&#039;\u0153il \u00e0&nbsp;<a href=\"https:\/\/qz.io\/wiki\/upgrading-java\" target=\"_blank\" rel=\"noopener\">ce guide<\/a>&nbsp;pour nos \u00e9tapes recommand\u00e9es pour la r\u00e9installation de Java sur toutes les plates-formes.<br><br><strong>Signes d&#039;une installation Java corrompue\u00a0:<\/strong><code>Cr\u00e9ation d&#039;un magasin de cl\u00e9s pour ws:\/\/localhost...<\/code><br><code>- [\u00e9chec] Cr\u00e9ation d&#039;une paire de cl\u00e9s CA...<\/code><br><br>\u2026 ou \u2026<br><br><strong><code>version java<\/code><\/strong><br><code>&quot;Une erreur s&#039;est produite lors du traitement du fichier d&#039;archive partag\u00e9. Impossible de d\u00e9mapper l&#039;espace partag\u00e9. Une erreur s&#039;est produite lors de l&#039;initialisation de la VM. Impossible d&#039;utiliser l&#039;archive partag\u00e9e.&quot;<\/code><\/li>\n\n\n\n<li>Parfois personnalis\u00e9&nbsp;<code>JAVA_HOME<\/code>&nbsp;les variables environnementales emp\u00eacheront le chargement de Dashlink Print. Si le logiciel peut \u00eatre lanc\u00e9&nbsp;<a href=\"https:\/\/qz.io\/wiki\/faq#debugging-qz-tray\" target=\"_blank\" rel=\"noopener\">via la ligne de commande<\/a>&nbsp;c&#039;est probablement le cas. Sous Windows, cela peut \u00eatre v\u00e9rifi\u00e9 en allant sur&nbsp;<strong>Syst\u00e8me &gt; Param\u00e8tres syst\u00e8me avanc\u00e9s &gt; Variables d&#039;environnement<\/strong><\/li>\n\n\n\n<li>L&#039;impression HTML (JavaFX) peut entra\u00eener l&#039;\u00e9chec de l&#039;impression si les conditions suivantes sont remplies\u00a0:\n<ul>\n<li><strong>Probl\u00e8me<\/strong>: La largeur de la page HTML est d\u00e9finie sur 100%.<br><strong>Rem\u00e8de:<\/strong>&nbsp;Codez en dur une page acceptable en utilisant CSS, par exemple&nbsp;<code>800px<\/code><\/li>\n\n\n\n<li><strong>Probl\u00e8me<\/strong>: La r\u00e9solution de l&#039;imprimante pour l&#039;impression HTML est \u00e9lev\u00e9e (par exemple 600 dpi, 1 200 dpi).<br><strong>Rem\u00e8de<\/strong>: Codez en dur un DPI inf\u00e9rieur (par exemple 300 dpi) en utilisant&nbsp;<a href=\"https:\/\/qz.io\/api\/qz.configs#.setDefaults\" target=\"_blank\" rel=\"noopener\"><code>{ unit\u00e9s : &#039;in&#039;, densit\u00e9 : 300 }<\/code><\/a>. Nous vous recommandons \u00e9galement de d\u00e9finir un environnement sain&nbsp;<code>densit\u00e9 de secours<\/code>&nbsp;au cas o\u00f9 300 dpi ne seraient pas pris en charge par certains mat\u00e9riels.<\/li>\n\n\n\n<li><strong>Probl\u00e8me<\/strong>: Des probl\u00e8mes de m\u00e9moire insuffisante peuvent survenir lors de l&#039;ex\u00e9cution de la JVM 32 bits.<br><strong>Rem\u00e8de<\/strong>: Voir&nbsp;<strong>32 bits contre 64 bits\u00a0:<\/strong>&nbsp;section ci-dessous.<\/li>\n\n\n\n<li><strong>Probl\u00e8me<\/strong>:&nbsp;<code>java.lang.NoClassDefFoundError\u00a0: javafx\/print\/PrintColor sur qz.printer.PrintOptions$ColorType<\/code><br><strong>Rem\u00e8de<\/strong>: JavaFX n&#039;est pas distribu\u00e9 avec toutes les versions de Java. Veuillez installer JavaFX pour votre plateforme (par exemple&nbsp;<code>openjfx<\/code>, etc).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Les images\/PDF emp\u00eachent le logiciel de fonctionner<\/strong>: Plus commun\u00e9ment&nbsp;<code>Impossible d&#039;appeler la m\u00e9thode public void qz.ws.PrintSocketClient#onMessage<\/code>, c&#039;est g\u00e9n\u00e9ralement le signe que la JVM a rencontr\u00e9 une erreur irr\u00e9cup\u00e9rable. La cause la plus courante concerne les op\u00e9rations d&#039;impression volumineuses sur une JVM 32 bits. Une solution temporaire consiste \u00e0 sp\u00e9cifier&nbsp;<a href=\"https:\/\/qz.io\/wiki\/2.0-Pixel-Printing#rasterize\" target=\"_blank\" rel=\"noopener\"><code>{ rast\u00e9riser\u00a0: faux }<\/code><\/a>&nbsp;dans la configuration, mais cela ne corrigera que les PDF. Une solution permanente consiste \u00e0 passer \u00e0 une JVM 64 bits qui alloue un espace de tas plus grand. Si 32 bits sont requis, un espace de tas suppl\u00e9mentaire peut \u00eatre allou\u00e9 via&nbsp;<a href=\"https:\/\/qz.io\/wiki\/faq#troubleshooting\" target=\"_blank\" rel=\"noopener\">ligne de commande<\/a>.<\/li>\n\n\n\n<li><strong>32 bits contre 64 bits\u00a0:<\/strong>&nbsp;Certaines stations de travail 64 bits sont \u00e9quip\u00e9es de versions Java 32 bits et 64 bits. Si les deux sont n\u00e9cessaires, assurez-vous que les deux sont mis \u00e0 niveau, sinon il est conseill\u00e9 de supprimer la version 32 bits pour faciliter le processus de d\u00e9pannage.<\/li>\n\n\n\n<li><strong>Version Java insuffisante<\/strong>&nbsp;<code>&quot;Une exception Java s&#039;est produite&quot;<\/code>&nbsp;peut appara\u00eetre si vous tentez de lancer une version Java obsol\u00e8te. Pour une liste des exigences minimales de Java, voir&nbsp;<a href=\"https:\/\/qz.io\/wiki\/faq#java-versions\" target=\"_blank\" rel=\"noopener\">Versions Java<\/a>. Peut \u00e9galement \u00eatre signal\u00e9 comme&nbsp;<code>Impossible de trouver la classe principale qz.ws.PrintSocketServer. Le programme se terminera.<\/code><\/li>\n\n\n\n<li><strong>Disque corrompu\u00a0:<\/strong>&nbsp;Toujours essayer&nbsp;<code>fsck<\/code>&nbsp;(Linux),&nbsp;<code>Utilitaire de disque<\/code>&nbsp;(MacOS) ou&nbsp;<code>chkdsk<\/code>&nbsp;(Les fen\u00eatres). Les disques physiques peuvent pr\u00e9senter des sympt\u00f4mes \u00e9tranges lorsqu&#039;ils commencent \u00e0 tomber en panne, mais les disques durs SSD sont sensibles \u00e0 une condition appel\u00e9e \u00ab\u00a0bits us\u00e9s\u00a0\u00bb ou plus exactement \u00ab\u00a0endurance SSD\u00a0\u00bb qui est responsable de la r\u00e9utilisation de la m\u00e9moire flash NAND. Ce processus devrait s&#039;auto-r\u00e9parer, mais peut parfois entra\u00eener des probl\u00e8mes avec certains micrologiciels de lecteur. Assurez-vous d&#039;analyser l&#039;\u00e9tat de votre disque lorsque vous rencontrez des probl\u00e8mes de lancement.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cannot-list-printers\"><a href=\"https:\/\/qz.io\/wiki\/faq#cannot-list-printers\" target=\"_blank\" rel=\"noopener\"><\/a>Impossible de lister les imprimantes<\/h4>\n\n\n\n<ol>\n<li>Mac\n<ul>\n<li>En raison d&#039;un bug en amont avec Java, les listes d&#039;imprimantes peuvent \u00e9chouer sur Mac. La solution actuelle consiste \u00e0\u00a0:<ul><li>Ouvrir les Pr\u00e9f\u00e9rences Syst\u00e8meImprimantes et scannersClic droit&gt; R\u00e9initialiser le syst\u00e8me d&#039;impressionR\u00e9ajouter toutes les imprimantes<\/li><\/ul>Nous sommes conscients que ce n\u2019est pas id\u00e9al, mais nous n\u2019avons trouv\u00e9 aucune autre solution sur Mac.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>les fen\u00eatres\n<ul>\n<li>Bien que cela soit rare, il existe des sc\u00e9narios dans lesquels il n&#039;est pas possible de r\u00e9pertorier les imprimantes, on ne peut r\u00e9pertorier qu&#039;une seule imprimante ou la liste des imprimantes prend plusieurs minutes. Cela est probablement d\u00fb \u00e0 un conflit de pilote entre le pilote d&#039;imprimante incrimin\u00e9 et le spouleur d&#039;impression, entra\u00eenant le blocage de l&#039;ensemble du sous-syst\u00e8me d&#039;impression. La solution de contournement consiste \u00e0 supprimer l&#039;imprimante ou le pilote d&#039;imprimante incrimin\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"raw-printer-queues\"><a href=\"https:\/\/qz.io\/wiki\/faq#raw-printer-queues\" target=\"_blank\" rel=\"noopener\"><\/a>Files d&#039;attente d&#039;imprimante brutes<\/h4>\n\n\n\n<p>Si votre imprimante thermique ou d&#039;\u00e9tiquettes donne des r\u00e9sultats ind\u00e9sirables, il se peut qu&#039;elle soit mal configur\u00e9e. Voici nos tutoriels pour configurer une imprimante pour recevoir les langages bruts sur chaque plateforme :<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/qz.io\/wiki\/setting-up-a-raw-printer-in-windows\" target=\"_blank\" rel=\"noopener\">les fen\u00eatres<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/qz.io\/wiki\/setting-up-a-raw-printer-in-osx\" target=\"_blank\" rel=\"noopener\">OS X<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/qz.io\/wiki\/setting-up-a-raw-printer-in-ubuntu-linux\" target=\"_blank\" rel=\"noopener\">Linux<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Noter:<\/strong>&nbsp;Certains pilotes Windows, tels que le pilote ZDesigner de Zebra pour Microsoft Windows, prendront en charge l&#039;impression brute ainsi que l&#039;impression bas\u00e9e sur les pixels\/PostScript. Vous pouvez utiliser ces pilotes ou un pilote brut-g\u00e9n\u00e9rique\/texte uniquement pour envoyer des commandes brutes, mais le pilote g\u00e9n\u00e9rique ne pourra pas imprimer d&#039;images\/PDF\/HTML.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"debugging-web-sockets\"><a href=\"https:\/\/qz.io\/wiki\/faq#debugging-websockets\" target=\"_blank\" rel=\"noopener\"><\/a>D\u00e9bogage des WebSockets<\/h4>\n\n\n\n<p>Par d\u00e9faut, Dashlink Print supprime les informations d\u00e9taill\u00e9es sur les websockets de la console. Cependant, ces informations peuvent parfois \u00eatre utiles pour le d\u00e9bogage\/d\u00e9pannage des probl\u00e8mes de connectivit\u00e9.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"debugging-web-sockets-in-2-0\"><a href=\"https:\/\/qz.io\/wiki\/faq#debugging-websockets-in-20\" target=\"_blank\" rel=\"noopener\"><\/a>D\u00e9bogage des WebSockets dans la version 2.0<\/h5>\n\n\n\n<ul>\n<li><strong>2.0 uniquement<\/strong>&nbsp;- En utilisant le&nbsp;<a href=\"https:\/\/qz.io\/api\/qz.api#.showDebug\" target=\"_blank\" rel=\"noopener\"><code>qz.api.showDebug(...)<\/code><\/a>&nbsp;Option API, les d\u00e9tails de connexion d\u00e9taill\u00e9s seront enregistr\u00e9s dans la console.qz.api.showDebug(true) du navigateur ; \/\/ doit \u00eatre appel\u00e9 avant d&#039;appeler qz.websocket.connect()<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"socket-disconnected\"><a href=\"https:\/\/qz.io\/wiki\/faq#socket-disconnected\" target=\"_blank\" rel=\"noopener\"><\/a>Prise d\u00e9connect\u00e9e<\/h4>\n\n\n\n<ul>\n<li>C&#039;est souvent le signe d&#039;une version incompatible. Veuillez vous assurer que vous utilisez une version correcte pour votre syst\u00e8me (par exemple 1.9, 2.0)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"other-errors\"><a href=\"https:\/\/qz.io\/wiki\/faq#other-errors\" target=\"_blank\" rel=\"noopener\"><\/a>Autres erreurs<\/h4>\n\n\n\n<ul>\n<li>Les journaux de la console disent&nbsp;<code>Processus termin\u00e9 avec le code de sortie 2<\/code>\n<ul>\n<li>Cause\u00a0: Cela indique qu&#039;une autre instance de Dashlink Print est d\u00e9j\u00e0 en cours d&#039;ex\u00e9cution sur les ports d\u00e9sign\u00e9s sur cette machine. S&#039;il ne r\u00e9pond plus, essayez de supprimer les impressions Dashlink.&nbsp;<code>Java<\/code>&nbsp;processus et essayez de le relancer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Erreur:&nbsp;<code>erreur de type\u00a0: _qz.tools.hash n&#039;est pas une fonction<\/code>\n<ul>\n<li>Cause\u00a0: Assurez-vous que la page est rendue avec UTF-8&nbsp;<code>&lt;meta charset='utf-8'&gt;<\/code>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Erreur:&nbsp;<code>La connexion WebSocket \u00e0 &#039;wss:\/\/localhost:8181\/&#039; a \u00e9chou\u00e9\u00a0: erreur lors de l&#039;\u00e9tablissement de la connexion\u00a0: net::ERR_CONNECTION_CLOSED<\/code>\n<ul>\n<li>Cause\u00a0: Java 9 (b\u00eata) est connu pour provoquer cette erreur. Veuillez r\u00e9trograder vers un support pris en charge&nbsp;<a href=\"https:\/\/qz.io\/wiki\/faq#java-versions\" target=\"_blank\" rel=\"noopener\">Version Java<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Erreur:&nbsp;<code>SCRIPT1010\u00a0: Identifiant attendu qz-tray.js<\/code>\n<ul>\n<li>Cause\u00a0: IE11 \u00e9mule peut-\u00eatre un ancien navigateur. Veuillez utiliser l&#039;\u00e9mulation de navigateur IE10, IE11 ou Edge. Le code incrimin\u00e9 peut ressembler \u00e0 ceci&nbsp;<code>&lt;meta http-equiv=\"X-UA-Compatible\" content=\"IE=EmulateIE7\" \/&gt;<\/code><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Erreur:&nbsp;<code>Le serveur a renvoy\u00e9 le code de r\u00e9ponse HTTP\u00a0: 403 pour l&#039;URL<\/code>\n<ul>\n<li>Cause\u00a0: En supposant que les probl\u00e8mes d&#039;autorisation aient \u00e9t\u00e9 exclus, certains serveurs n\u00e9cessitent un&nbsp;<code>Cha\u00eene de l&#039;agent utilisateur<\/code>&nbsp;\u00e0 transmettre au contr\u00f4leur Web. Dashlink Print 2.0 envoie un blanc&nbsp;<code>Cha\u00eene de l&#039;agent utilisateur<\/code>. Dashlink Print 2.1+ fournit un bon&nbsp;<code>Cha\u00eene de l&#039;agent utilisateur<\/code>. Vous pouvez \u00e9galement d\u00e9sactiver le&nbsp;<code>Filtrage des agents utilisateurs<\/code>&nbsp;sur le contr\u00f4leur Web. Par exemple, Cloudfare appelle cela&nbsp;<code>V\u00e9rification de l&#039;int\u00e9grit\u00e9 du navigateur<\/code>&nbsp;et peut \u00eatre d\u00e9sactiv\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"invalid-json\"><a href=\"https:\/\/qz.io\/wiki\/faq#invalid-json\" target=\"_blank\" rel=\"noopener\"><\/a>JSON invalide<\/h4>\n\n\n\n<ul>\n<li>Si la console du navigateur indique&nbsp;<code>JSON invalide<\/code>, essayez de modifier vos en-t\u00eates HTTP dans l&#039;exemple de message de signature pour utiliser&nbsp;<code>texte simple<\/code>&nbsp;au lieu de&nbsp;<code>application\/json<\/code>. En PHP, cela se fait via :- header(&#039;Content-Type: application\/json&#039;); + header(&#039;Content-Type : texte\/plain&#039;);<strong>Noter:<\/strong>&nbsp;Cette technique varie en fonction du langage c\u00f4t\u00e9 serveur utilis\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"j-script\"><a href=\"https:\/\/qz.io\/wiki\/faq#jscript\" target=\"_blank\" rel=\"noopener\"><\/a>JScript<\/h4>\n\n\n\n<ul>\n<li>Erreur:&nbsp;<code>L&#039;installation automatique du certificat n&#039;est pas disponible pour cette plateforme<\/code>\n<ul>\n<li>Cause : Plusieurs.\n<ul>\n<li><strong>Noter:<\/strong>&nbsp;Dashlink Print 2.1 utilise Java pour l&#039;installation des certificats et peut corriger ce probl\u00e8me.<\/li>\n\n\n\n<li>Si vous utilisez l&#039;antivirus Comodo, utilisez Advanced View, Auto-confinement, Disabled avant l&#039;installation.<\/li>\n\n\n\n<li>Si vous utilisez Windows XP, suivez les instructions \u00e0 l&#039;\u00e9cran.<\/li>\n\n\n\n<li>Ce probl\u00e8me peut \u00eatre d\u00fb \u00e0 des donn\u00e9es incorrectes renvoy\u00e9es par&nbsp;<code>certutil<\/code>&nbsp;commande. Contact&nbsp;<a href=\"mailto:support@qz.io\">support@qz.io<\/a>&nbsp;\u00e0 l&#039;aide.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Erreur:&nbsp;<code>Impossible de trouver le moteur de script \u00ab\u00a0VBScript\u00a0\u00bb pour le script.<\/code>\n<ul>\n<li><strong>Noter:<\/strong>&nbsp;Dashlink Print a supprim\u00e9 le&nbsp;<code>VBScript\/JScript<\/code>&nbsp;d\u00e9pendance et peut corriger ce probl\u00e8me.<\/li>\n\n\n\n<li>Cause\u00a0: Les programmes d&#039;installation du bureau Windows pour Windows utilisent&nbsp;<code>JScript<\/code>&nbsp;moteur pour certaines t\u00e2ches. Parfois, les moteurs antivirus peuvent tenter de remplacer ce moteur. Pour d\u00e9terminer si c&#039;est la cause, ex\u00e9cutez les commandes suivantes \u00e0 partir de l&#039;invite de commande\u00a0:reg query HKCR\\CLSID\\{cc5bbec3-db4a-4bed-828d-08d78ee3e1ed}\\InprocServer32 \/ve reg query HKCR\\CLSID\\{f414c260-6ac0-11cf-b6d1 -00aa00bbbb58}\\InprocServer32 \/ve reg requ\u00eate HKCR\\CLSID\\{f414c261-6ac0-11cf-b6d1-00aa00bbbb58}\\InprocServer32 \/ve reg requ\u00eate HKCR\\CLSID\\{f414c262-6ac0-11cf-b6d1-00aa00bbbb58}\\In procServer32 \/ve<\/li>\n\n\n\n<li>Si le syst\u00e8me est correctement configur\u00e9, chaque commande renverra la valeur suivante\u00a0:<code>(Par d\u00e9faut) REG_SZ C:\\Windows\\System32\\jscript.dll<\/code><\/li>\n\n\n\n<li>Si le syst\u00e8me est mal configur\u00e9, il renverra une autre valeur. Cette valeur peut \u00eatre r\u00e9par\u00e9e manuellement \u00e0 l&#039;aide de l&#039;\u00e9diteur de registre Windows.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-support\"><a id=\"_Toc98272186\">3. Assistance<\/a><\/h2>\n\n\n\n<p>Si vous avez des questions ou des probl\u00e8mes lors de l&#039;utilisation du tableau de bord, veuillez ouvrir un dossier d&#039;assistance en nous \u00e9crivant \u00e0\u00a0: <a href=\"mailto:upsplugins@ecommerce.help\">upsplugins@ecommerce.help<\/a> et inclure les informations suivantes<\/p>\n\n\n\n<ol>\n<li>Description de l&#039;erreur (id\u00e9alement avec vid\u00e9o\/captures d&#039;\u00e9cran)<\/li>\n\n\n\n<li>Syst\u00e8me d&#039;exploitation informatique<\/li>\n\n\n\n<li>Mod\u00e8le d&#039;imprimante<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9requis Avant d&#039;installer Dashlink Print, vous devez vous assurer que toutes les versions pr\u00e9c\u00e9dentes de QZ Tray sont d\u00e9sinstall\u00e9es. Chaque client devra d&#039;abord d\u00e9sinstaller manuellement QZ Tray, les deux applications ne doivent pas coexister car elles se battront pour le m\u00eame num\u00e9ro de port. 1. Probl\u00e8mes connus avec des applications en conflit Les applications suivantes peuvent provoquer des probl\u00e8mes lors de l&#039;installation de Dashlink Print.\u2026<\/p>","protected":false},"author":2,"featured_media":1900,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[56],"tags":[65,45,66,64,22],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. 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