SUPPORT FOR
SimpleXborder
By eCommerce.Help
To configure the basic settings of SimpleXborder for your store, follow these steps:
1. **Install SimpleXborder**
Begin by installing the SimpleXborder app from your platform’s app marketplace. Once installed, launch the app from your store’s admin dashboard.
2. **Initial Setup Wizard**
Upon first opening SimpleXborder, you’ll be guided through an initial setup wizard. This will help you connect your store and set up essential preferences.
3. **Store Information**
Enter your store’s basic information, including your store name, address, and contact details. This information is used for cross-border shipping documentation and customer communication.
4. **Currency and Language Settings**
Navigate to the “Settings” tab. Here, you can select your default store currency and enable additional currencies if you wish to sell internationally. Choose the languages you want to support for your storefront and notifications.
5. **Shipping Zones and Rates**
Go to the “Shipping” section. Define your shipping zones by selecting the countries or regions you want to ship to. For each zone, set up shipping rates based on weight, price, or flat rate. You can also enable or disable specific carriers and services.
6. **Tax Configuration**
In the “Taxes” section, configure your tax settings for each region. SimpleXborder allows you to set tax rates manually or use automated tax calculation based on destination country. Make sure to review local tax regulations to ensure compliance.
7. **Customs and Duties**
Enable customs and duties calculation if you want SimpleXborder to estimate and collect these fees at checkout. Enter your business’s tax ID or EORI number if required for international shipments.
8. **Payment Methods**
Under “Payments,” link your preferred payment gateways. SimpleXborder supports major payment providers and allows you to enable multi-currency payments if needed.
9. **Notifications and Emails**
Customize customer notifications for order confirmations, shipping updates, and customs information. You can edit email templates to match your store’s branding and provide clear information about cross-border orders.
10. **Testing and Review**
Before going live, use the app’s test mode to simulate orders and ensure all settings work as expected. Review your configuration, especially shipping rates and taxes, to avoid unexpected charges for your customers.
11. **Save and Activate**
Once you’re satisfied with your settings, save your configuration and activate SimpleXborder for your store. Monitor your first few orders to ensure everything is functioning smoothly.
For more advanced features or troubleshooting, visit the SimpleXborder website or contact SimpleXborder support directly.
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